About Us
At OpticOdds, we are redefining sport industry with our innovative products and solutions. We’re passionate about delivering exceptional value to our customers. With a culture that thrives on collaboration, creativity, and a commitment to excellence, we empower both our team and our clients to succeed. Join us and be part of a dynamic environment where your contributions truly make an impact.
The Role
As a Customer Success Manager, you’ll be at the heart of our customer relationships, ensuring their success and satisfaction with our solutions. Acting as a trusted advisor, you’ll guide customers through onboarding, adoption, and growth phases, ensuring they achieve their desired outcomes.
Your Key Responsibilities:
- Build and maintain strong, long-lasting relationships with customers.
- Proactively manage a portfolio of accounts, understanding their needs and goals.
- Drive product adoption by educating customers on best practices and solutions tailored to their business.
- Act as the voice of the customer, providing valuable insights to internal teams.
- Identify and address churn risks while uncovering opportunities for expansion and upselling.
- Collaborate cross-functionally with Sales, Support, and Product teams to enhance the customer journey.
Qualifications and Experience
We’re looking for a dynamic professional who thrives on fostering meaningful connections and helping customers succeed.
You Bring:
- A bachelor’s degree in Business, Communications, or a related field (or equivalent experience).
- 3+ years of experience in Customer Success, Account Management, or a related role.
- Proven track record of driving customer satisfaction and retention.
- Excellent communication and interpersonal skills, with the ability to build trust and rapport.
- Strong problem-solving skills and a proactive mindset.
- Familiarity with [specific software/CRM tools] is a plus.
- A passion for helping customers achieve their goals and grow with our solutions.
Why Join Us?
At OpticOdds, we prioritize our employees' well-being and professional growth. As part of our team, you’ll enjoy:
- Competitive Salary: Recognizing your skills and expertise.
- Flexible Work Environment: Remote work options and flexible schedules.
- Professional Growth Opportunities: Access to training, development programs, and mentorship.
- Collaborative Culture: A supportive team that values your contributions and celebrates success.
If you’re ready to bring your expertise and enthusiasm to a role where you can truly make an impact, we’d love to hear from you!