Financial Analyst

About Us

At OpticOdds, we are redefining sport industry with our innovative products and solutions. We’re passionate about delivering exceptional value to our customers. With a culture that thrives on collaboration, creativity, and a commitment to excellence, we empower both our team and our clients to succeed. Join us and be part of a dynamic environment where your contributions truly make an impact.

The Role

As a Customer Success Manager, you’ll be at the heart of our customer relationships, ensuring their success and satisfaction with our solutions. Acting as a trusted advisor, you’ll guide customers through onboarding, adoption, and growth phases, ensuring they achieve their desired outcomes.

Your Key Responsibilities:

• Build and maintain strong, long-lasting relationships with customers.
• Proactively manage a portfolio of accounts, understanding their needs and goals.
• Drive product adoption by educating customers on best practices and solutions tailored to their business.
• Act as the voice of the customer, providing valuable insights to internal teams.
• Identify and address churn risks while uncovering opportunities for expansion and upselling.
• Collaborate cross-functionally with Sales, Support, and Product teams to enhance the customer journey.

Qualifications and Experience

We’re looking for a dynamic professional who thrives on fostering meaningful connections and helping customers succeed.

You Bring:

• A bachelor’s degree in Business, Communications, or a related field (or equivalent experience).
• 3+ years of experience in Customer Success, Account Management, or a related role.
• Proven track record of driving customer satisfaction and retention.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport.
• Strong problem-solving skills and a proactive mindset.
• Familiarity with [specific software/CRM tools] is a plus.
• A passion for helping customers achieve their goals and grow with our solutions.

Why Join Us?

At OpticOdds, we prioritize our employees' well-being and professional growth. As part of our team, you’ll enjoy:

• Competitive Salary: Recognizing your skills and expertise.
• Flexible Work Environment: Remote work options and flexible schedules.
• Professional Growth Opportunities: Access to training, development programs, and mentorship.
• Collaborative Culture: A supportive team that values your contributions and celebrates success.

If you’re ready to bring your expertise and enthusiasm to a role where you can truly make an impact, we’d love to hear from you!